Do you guarantee my order? What happens if I'm not satisfied with it?
Because we feel that we offer the highest quality products at the best prices, and we inspect and pack all of our orders with care, we think you'll be extremely satisfied with your purchases. However, there are times when items are damaged, defective, or incorrectly shipped. If this is the case for you, we'll gladly replace them.
How to make a return:
- Please contact us at 800-741-7721, option 2 to receive return authorization before returning any product.
- Any defective, incorrect or damaged item may be returned within 30 days of receipt. We will gladly ship a replacement and reimburse you for your return postage.
- Any item you are not satisfied with (not as expected, arrived too late, wrong size, etc.), if returned within 30 days of receipt and received in salable condition, will be issued an exchange or refund of merchandise cost only.
- Any return that does not comply with the above policy will be subject to a significant restocking fee, at our discretion.
AFTER CONTACTING WARNER PRESS AND RECEIVING RETURN AUTHORIZATION, PLEASE SHIP YOUR RETURN PREPAID TO:
7502 E. 86th Street
Indianapolis, IN 46256
When returning items, please provide us with a copy of your order paperwork by enclosing it with your return. We recommend insuring your return.
Please allow 2-4 weeks for the return to be received and processed. If you are expecting a replacement shipment, please allow 1-3 weeks for the new package to arrive. If you need further assistance with a return, please e-mail our Customer Service Department (firstname.lastname@example.org) or call us toll free at 800-741-7721, option 2 during regular business hours: 8:30-4:30 Eastern.
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